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Just Say No to SLAs

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Most of you who’ve either purchased or delivered cloud services have been asked for an SLA (Service Level Agreement). I’ve seen SLAs that can be measured on inches of paper.  Why so big? Just consider getting 10 people in a room and trying to write down the definition of what it means for an application to be down: Do you mean a partial outage? What if only one iPad can access the application, is the application up? What if it’s [...]

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